Additional Services in the Baltic States – Customer Support, Digital Service Design and Implementation
In addition to sales services, SalesMarket provides foreign companies with professional customer support in the Baltic States (Estonia, Latvia, and Lithuania) for their products or services. Our local customer support ensures that your clients receive fast, friendly, and knowledgeable assistance in their native language – whether Estonian, Latvian, Lithuanian, or Russian. We do everything we can to increase customer satisfaction with your product or service and boost your sales revenue.
Our customer support services in the Baltic States include:
– Phone, email, and online customer support
– Complaint and feedback handling
– Post-sales account management and repeat sales support
– Updating sales information in sales channels according to the home market (including translation services)
We also provide digital service design and implementation – analysing and improving your service processes, identifying bottlenecks, and creating efficient workflows to ensure cost-effective and high-quality service delivery. We create service blueprints, add service metrics, and offer service management mentoring.
Our solutions may include online ordering systems, customer portals, and other digital tools that improve user experience and support your business growth.
SalesMarket is your partner if you are looking for local customer support, service design specialists, and digital service development in the Baltic States. Our strengths lie in a multilingual team, deep knowledge of local markets, and practical experience that help foreign companies quickly and successfully establish themselves here.